We'd love to hear from you
A question about your order, a custom request, or simply a hello — we read every message ourselves.
Let's talk about your piece
We reply to every message within one business day, usually sooner. If you have a specific piece in mind or want to discuss a gift, tell us everything — we love those conversations.
Response time
Monday – Friday, 9h–18h CET
Atelier
Orders ship from France
Custom orders
We welcome bespoke requests — a different pearl colour, a specific size, a personalised gift. Just ask.
Common questions
Each piece is made to order. Allow 3–5 business days for production, plus shipping time. Express production is available — just mention it in your message.
Yes. We welcome bespoke requests — different pearl colours, combined designs, or sizing adjustments. Send us a message with your idea and we'll let you know what's possible.
All our cuffs and bracelets are adjustable. If you need help reshaping yours, we'll guide you through it. If you're not satisfied, our 14-day return policy applies.
Yes — we ship worldwide from Lyon, France. Delivery times and rates depend on your destination. Free shipping applies to orders over €60 within Europe.
Every order arrives in our signature dark box. It's gift-ready at no extra charge. You can also add a handwritten note at checkout.
Yes. We use fine aluminium wire that is nickel-free and hypoallergenic. Our pieces are suitable for sensitive skin — just keep them dry.